Privacy Policy.

This policy explains how Isa Valentic ("we," "us," "our") collects, uses and protects your personal data. We operate from Cork, Ireland, and comply with the General Data Protection Regulation (GDPR) as implemented in Irish law.

Data controller: Isa Valentic, hello@isavalentic.ie

What data we collect

Depending on how you interact with this website, we may collect your name, email address, phone number, and any information you voluntarily share through our contact form, booking page, or triage quiz. We do not ask for your email address when you download a free guide or checklist. If you use our secure upload page to send documents for a paid service, we collect the documents you choose to send, along with your name, email address, and which service they are for.

Why we collect it and the legal basis

We process your data for the following specific purposes:

To respond to enquiries and provide immigration consultancy services, including sending booking confirmations, managing your case, and communicating about your application. Legal basis: contractual necessity and legitimate interest.

Free guides and checklists. We do not collect your email address when you download one, and we do not run a newsletter or reminder list at the moment. If that changes, we will update this policy before we collect anything.

To carry out a service you have paid for, where that service requires you to send documents, such as a Document Check or CV Review. Documents you upload are stored in a private folder that only Isa Valentic can open. They are not shared with any third party, they are never published, and they are not used for anything except the service you asked for. Legal basis: contractual necessity, together with the explicit consent you give on the upload form.

Who we share your data with

We do not sell your personal data. We share it only where necessary to deliver our services or comply with legal obligations. Our current third-party data processors include:

Google Analytics (policies.google.com), if, and only if, you choose "Accept All" on our cookie banner, we use Google Analytics to see how the site is used in aggregate. It is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4. Data may be transferred outside the European Economic Area under standard contractual clauses. If you reject non-essential cookies, Google Analytics is never loaded and no data about your visit reaches Google. You can withdraw consent at any time by clearing the saved preference described in our Cookie Policy.

Booking and scheduling tools, if you book a consultation through our website, your name, email, and any notes you provide are processed by our scheduling platform to confirm and manage your appointment.

Google Workspace (workspace.google.com), we use Google Drive to store documents you send us for a paid service. Google Ireland Limited is the data controller for Workspace customers in Europe, and the storage sits within Google's European infrastructure.

Netlify (netlify.com), our website is hosted by Netlify, and the forms on this site are processed by Netlify functions before the information reaches us. This means your name, email address, and anything else you type into a form passes through Netlify's servers. Netlify Inc. is based in the United States and transfers are covered by standard contractual clauses and the EU-US Data Privacy Framework.

How long we keep your data

We keep your data only for as long as necessary for the purpose it was collected, or as required by law. For consultancy clients, we retain relevant records in line with our professional and legal obligations. Documents you send us for a paid service are deleted six months after your case closes, and you can ask us to delete them sooner at any time.

Your rights

Under GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; restrict or object to how we process your data; receive your data in a portable, machine-readable format; and withdraw consent at any time, without affecting the lawfulness of any processing that took place before withdrawal.

To exercise any of these rights, contact us at hello@isavalentic.ie. We will respond within 30 days.

You also have the right to lodge a complaint with Ireland's data protection supervisory authority, the Data Protection Commission: www.dataprotection.ie.

Cookies

For information about cookies and tracking technologies used on this website, see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The date shown at the top of this page reflects when it was last revised. Continued use of this website after any update constitutes acceptance of the revised policy.